Frequently Asked Questions
Do you have questions about our cleaning services?
Find all the answers you need in our Frequently Asked Questions (F.A.Q). We’ve gathered the most common inquiries here to provide you with clear and detailed information about our services.
Make your cleaning experience easier with our comprehensive F.A.Q, and feel free to contact us for any additional questions!
We are a company specialized in mattress cleaning, official partner of the Potema® method, certified by the European Centre for Allergy Research Foundation (ECARF) and recognized by Swiss hospitality professionals for its effectiveness and quality.
A standard cleaning using the Potema® method usually takes between 15 and 30 minutes per mattress, depending on its size and condition.
An extraction cleaning typically takes between 30 and 60 minutes per mattress, depending on its size and condition.
The ECARF certification ensures that the Potema® method meets strict standards for reducing allergens, providing a healthier environment. Recognition by Swiss hospitality confirms our reliability and professionalism in meeting high hygiene standards.
The Potema® method requires no products at all. If urine extraction is necessary, we use eco-friendly and environmentally safe cleaning solutions that are harmless to you, your family, and your pets.
Yes, thanks to the dry Potema® method, mattresses are ready to use immediately after our intervention, with no drying time required.
Whether using the dry Potema® method or injection-extraction, stains on mattresses are often difficult to remove — except on 100% polyester covers. Natural fibers like cotton or viscose are highly absorbent, which makes stain removal more limited.
Yes, absolutely! We exclusively offer an at-home cleaning service for your convenience and peace of mind. Your cleaning specialist will come to your home with all the necessary equipment to perform a thorough and deep mattress cleaning , no need to move them.
We recommend having your mattresses professionally cleaned every 24 months.
In addition to the dry Potema® method, we also use wet cleaning by injection-extraction for specific cases, such as spills or urine damage.
We recommend moving small items and fragile objects located very close to your bed.
Feel free to contact us if you have any questions or to book your mattress cleaning today!
Yes, we offer discounts for cleaning multiple mattresses or items.
Your trust is essential. We want to assure you that we are a reputable and legally registered company. In fact, we are officially listed in the Commercial Register, which reflects our commitment to professional standards.
In addition, we hold public liability insurance (RC), meaning we take full responsibility for any potential damages that may occur during our cleaning services. This insurance ensures your peace of mind and reflects our dedication to providing high-quality, reliable service.
We are pleased to offer our cleaning services across a wide range of regions. Our service area covers French-speaking Switzerland, including the entire cantons of Vaud, Fribourg, and Neuchâtel.
We also operate in the canton of Geneva up to Chambésy, and in Valais up to Monthey.
Yes, we are fully insured to cover any potential damages that may occur during our interventions.
